What to Do If You Can't Sign In

Overview

If you're having trouble signing in to your co-op's website, here are the most common causes and how to fix each one.

The sign-in page won't let you continue

Sometimes the sign-in page shows a message saying it can't verify you're human, and won't let you go any further. This is usually caused by something in your browser, not by a problem with your account.

Try these steps in order:

1. Go back to the sign-in page and try again.
2. If it still won't let you through, try a different web browser (for example, switch from Safari to Chrome, or the other way around).
3. Open a private or incognito browsing window and try again. On an iPhone or iPad, open a new private tab in Safari by tapping the tabs icon, then tapping Private.
4. Turn off any ad blockers or content blockers for the website, then reload the page and try again.

If you're still stuck after trying all four, see Nothing worked? at the bottom of this page.

Your sign-in email never arrived

After you enter your email address, the site sends you a link to finish signing in. If that email doesn't show up:

1. Check your spam or junk folder. Sign-in emails sometimes land there by mistake.
2. Wait a full five minutes. These emails can take a few minutes to arrive.
3. Make sure you typed the exact email address your co-op has on file for you. If you're not sure which address that is, ask your co-op's administrator.

Sign in with a password instead

If you'd rather not wait on an email, or the email path isn't working, you can sign in with a password instead:

1. On the sign-in page, enter your email address in the Email field.
2. Tap or click Continue with email.
3. If you're prompted for a password, enter it and continue.

If you don't remember your password, look for a link to reset it on the same screen.

Nothing worked?

If you've tried everything above and still can't sign in, email support@cooplyhq.com. Include:

• The email address you're trying to sign in with
• Your co-op's name
• What device and browser you're using (for example, "iPad, Safari")
• What happens when you try to sign in, including any error message you see

Someone will follow up to help you get back in.